Returns

Returns Information 
At Melissa Phair, we hope you love your pieces as much as we do! However, if your item is unsuitable, you are welcome to return it within 14 days of receiving your order. Returns are not free - A charge of 25 dirhams will be deducted from your refund and we will pick your package up from your home. 
Please contact returns@melissaphair.com to arrange your collection in Dubai.
 
If you are outside of Dubai, please ship your items back to 
PHAIR RETURNS
FARFILL Warehouse 1
Al QuozAl
20 7B St - Al Quoz
Industrial Area 4
Dubai
UAE
Please use a tracked service as we are not responsible for packages that do not arrive. 
Returned items must be unworn, unused, unwashed and free of stains, makeup, fake tan products and perfume. All orders have a ‘do not remove tag’, that makes the item ineligible for a return if removed. All items are quality controlled by our distribution centres.
Any items returned damaged or soiled will be refused and returned to the customer at their expense. 
Faulty Items
If you are returning a faulty item, we please ask that you notify us by email the day you receive your item so we can resolve the issue together.
Please contact returns@melissaphair.com 

Items bought in our sale can only be exchanged for a credit note.

Exchanges

We now offer free exchanges locally in Dubai. Please contact returns@melissaphair.com to organise this. We Unfortunately do not yet offer exchanges internationally.
Refunds
Refunded items can take 5 -10 working days to be credited back to the original payment method. If it has been outside of this time frame, then please contact us at info@melissaphair.com